Versand

 

1. Order Processing & Delivery Times

Ready-to-Ship items: dispatched within 1 business day after payment clears.

Standard catalogue frames: 7–12 calendar days in production, then shipped.

Custom-fit / made-to-order frames: 7–14 calendar days in production, then shipped.

Total estimated delivery (production + shipping combined), from order to doorstep:

  • Germany: 1–3 weeks
  • EU & EEA: 1.5–3 weeks
  • UK & Switzerland: 1.5–3 weeks
  • Rest of world: 2–4 weeks

Business days are Monday–Friday, excluding German public holidays.

2. Shipping Rates & Transit Times

All orders leave our fulfilment centre in Berlin, Germany. Once production is complete, transit takes:

  • Germany: 1–2 business days
  • EU & EEA countries: 2–5 business days
  • UK & Switzerland: 3–6 business days
  • Rest of the world: 6–12 business days

Remote areas or customs inspections may add extra days.

3. Customs, Duties & Taxes

Orders shipping outside the European Union travel DAP (Delivered At Place). Local duties, GST/VAT, and clearance costs are the recipient's responsibility and are collected by the delivery service before handover.

4. Order Tracking

Once your parcel leaves our warehouse, a tracking link is automatically emailed. Please allow up to 24 hours for the first scan to appear.

5. Address Accuracy

Please ensure your address (including apartment number and postal code) is complete and correct. Parcels returned to us due to an incorrect address will be re-shipped at the customer's expense.

6. Split Shipments

If your cart contains both Ready-to-Ship and Custom items, we may send the in-stock piece first at no additional cost.

7. Lost or Damaged Deliveries

Every shipment is insured. If your order arrives damaged, or tracking shows "delivered" but you can't locate the parcel, notify us within 7 calendar days so we can open a delivery-service claim. Once the claim is accepted, replacements or refunds are issued.

8. Peak-Season & Pre-Order Timelines

During Black Friday, December holidays, or other high-volume periods, production or transit can extend by 2–5 business days.

9. Contact

Questions about your shipment? Use the contact form on our website or email hello@reframd.com. We respond Monday–Friday, 09:00–18:00 CET, typically within one business day.

10. Policy Updates

We may amend this policy from time to time. Changes take effect once published on this page; the "Last updated" date always reflects the current version.